Returns and Refunds Policy

1. Introduction Kuboshop provides digital products, including in-game currency, gift cards, and credits. Due to the nature of our products, all sales are final. This Returns and Refunds Policy outlines the circumstances under which refunds may be granted

2. No Returns on Digital Products

• All purchases made on Kuboshop are non-returnable and non-refundable once the product is delivered.

• Digital products cannot be returned, exchanged, or resold after delivery.

3. Refund Eligibility - A refund may be issued only under the following conditions:

• The product was not delivered due to a technical issue on our end.

• You were charged for a purchase that was not completed or delivered.

• You received an incorrect or defective product due to an error from Kuboshop.

4. How to Request a Refund

• Refund requests must be submitted within 48 hours of purchase.

• To request a refund, contact support@kuboshop.com with your order details, proof of purchase, and the issue experienced.

• Refunds are subject to review and approval by our support team.

5. Processing Time for Refunds

• Approved refunds will be processed within 5-10 business days.

• Refunds will be credited back to the original payment method used for the purchase.

6. Non-Refundable Cases

• If the product was successfully delivered and used.

• If the incorrect purchase was due to user error (e.g., buying the wrong item).

• If a request is made beyond the 48-hour refund request window.

7. Contacting Support - If you believe you qualify for a refund, please contact our support team at support@kuboshop.com. Our team will review your request and respond as soon as possible.