Shipping policy

1. Introduction Kubopay specializes in the sale of digital products, including in-game currency, digital gift cards, and credits. Since all our products are delivered electronically, this Shipping Policy outlines how we handle digital product deliveries.

2. Digital Delivery Process

  • Upon successful payment, purchased digital products are delivered instantly or within a specified timeframe via email or your Kubopay account dashboard.

  • Customers must ensure that the email address provided at checkout is accurate to prevent delivery issues.

3. Delivery Timeframes

  • Most purchases are delivered instantly; however, in rare cases, delivery may take up to 24 hours due to system processing or security verification.

  • If you do not receive your product within the expected time, please check your spam/junk folder or contact our support team.

4. Failed or Delayed Delivery A delivery may be delayed or fail due to the following reasons:

  • Payment verification issues.

  • Incorrect or invalid email address provided.

  • System errors or technical difficulties.

  • High demand or stock issues for a specific product.

If you do not receive your digital product within the stated timeframe, contact our support team at support@kubopay.com, and we will investigate the issue promptly.

5. Incorrect or Lost Deliveries

  • Ensure that the email or account details provided are correct at the time of purchase.

  • If a product is delivered to an incorrect email due to customer error, we may not be able to retrieve or resend the product.

  • If a system error causes an incorrect delivery, we will issue a replacement or refund.

6. Refunds for Non-Delivery

  • If a digital product is not delivered due to technical issues on our end, a refund or replacement will be provided after verification.

  • Refund requests must be made within 48 hours of purchase.

7. Contacting Support For any shipping or delivery concerns, please contact our support team at support@kubopay.com. Our team is available to assist you with any issues regarding your purchase.